Procedure and conditions for placing an order and delivery ESSENS Moldova

The purchase of ESSENS products is only possible for registered members of the ESSENS club.

ORDER VIA THE ONLINE STORE

ESSENS products can be ordered through the online store on the website www.essens.md.
The selected products are added to the cart, its contents can be viewed in the upper right corner.
Before finalizing the order, the ESSENS Club member familiarizes himself with the price and points for the order.
To use a commission to pay for an order, you need to set a four-digit PIN code.
Prices for ESSENS products are governed by the valid price list available at www.essens.md.
ESSENS reserves the right to make changes to promotional products and states that it is not a public offer and has the right not to accept orders in serious cases.
Orders are paid using a credit/debit card, after paying for the order, the points received are immediately loaded into the system.
The first order made by a new ESSENS Club member can only be paid with a payment card.
After paying for the order with a credit card, the points received are immediately loaded into the system.
If certain products are not available when placing an order, the operator must contact the ESSENS Club member and personally agree on further actions with the order.

POINTS

CALENDAR MONTH IS CALCULATED ACCORDING TO CET/CEST TIME ZONE ONLY.
Points are awarded within one calendar month - always from the first day of the month, and the deadline for awarding points is the last day of that month.
For orders placed and paid with a payment card in the online store, points are awarded immediately after successful payment.
If the last day of the month falls on a working day, orders via email and e-shop are accepted and processed until 16:00. Orders placed after 16:00 are processed and taken into account the following month.
If the last day of the month is a non-working day, e-shop are accepted and processed until 16:00 of the previous working day.
In case of cancellation of an invoice or part thereof, the nominal value of the order will be charged in the month of cancellation, exceptions being orders canceled before the 10th of the month and those suspected of artificially inflating the position, points for the order will be deducted from the previous month.
Points for orders paid before the 9th of each month will be credited to the previous month.
Points for orders paid after the 10th of each month will be awarded in the current month.
For example: Orders placed before April 30, 2020 must be paid by May 9, 2020 for points to be awarded in April.

DELIVERY TERMS

Orders placed before 12:00 pm on a business day are usually processed on the same day. In justified cases, the duration of the expedition may be extended. Typically, this can happen around Christmas or when the number of orders associated with PROMO offers increases.
Orders are delivered by the transport company Nova Poshta and its corporate transportation partners, parcels are delivered in accordance with the Delivery Terms. Transit time information may be subject to change due to adverse weather and road conditions. This may add additional transit days for delivery.

The maximum parcel size is 20 kg.

COST OF DELIVERY

Delivery rate with Nova Poshta:
0 – 99 points – 400 ₴
100 points and more – 200 ₴

DELIVERY PROCEDURE

Once your order has been processed and accepted, you will be able to see the tracking number for your parcel in your ESSENS profile (MY OFFICE Tab/My Orders - Car Icon). When you click on the car icon, you will be shown the tracking number for your parcel.

Delivery service to Transnistria is not provided.

PROCEDURE FOR RECEIVING A PACKAGE FROM THE DELIVERY SERVICE

Before accepting the parcel from the courier, you must check the condition of the parcel and make sure that the box is not damaged (not deformed, not torn, not sealed with tape other than the original ESSENS tape, or not glued to the original ESSENS tape).
If the package appears damaged, you should not accept it. Please contact us immediately via info@essens.ua or call us on our mobile number +420 773 751 573.
As soon as the package is returned to ESSENS, a new one will be sent.
If you accept a damaged package from the delivery service, the warranty for products damaged during transit will not be valid.
If the carrier does not hand over the parcel to the addressee personally and leaves it, for example, at the door/in the garden, etc., and the parcel turns out to be damaged (deformed, torn, wet, sealed with a tape other than the original ESSENS tape, or tape not attached to the original ESSENS), do not open it and return it to the nearest depot of the appropriate carrier. If a member opens such a box, the complaint may not be accepted.
If the parcel cannot be delivered (recipient not found, incorrect/incomplete address, recipient`s name missing on call, etc.), it will be
If the package is not received, the package will be returned to us. After this, your order will be canceled and its amount excluding shipping costs will be refunded. You can then create a new order.